LUNORA
Delete your account
You can ask us to delete your Lunara member account at any time, and you do not have to give a reason.
Applies to the Lunora member app and to the member account behind it.
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How to ask
- Open the Lunora member app and sign in.
- Go to Settings → Account & security. It is under your profile.
- Press "Request account deletion". You will be shown exactly what is removed and what the studio has to keep before you confirm.
If you cannot sign in — you have forgotten your password, or you never used the app — email or ask at the front desk. We will check who you are before we do anything, which is the point of not having a form on this page.
- Email , or speak to anybody at the front desk. Tell us you want your account deleted.
- We check who you are. This is the reason there is no form on this page: an online box that takes an email address is a way for somebody else to delete your account.
- We carry it out and confirm. You will be told what was removed and what we are required to keep.
What is deleted
- Your name, email address, telephone number and date of birth
- Your photograph
- Your entry QR code and any card issued to you — they stop opening doors
- Your referral code
- Every message the studio sent you in the app
- Your password and your two-factor authentication
- Your login, and every device signed in on it
What the studio has to keep
This is the part people are not expecting, so it is here rather than in a footnote. Deleting your account does not delete the studio's accounts.
- Orders, payments and refunds. Tax and accounting law requires a business to keep records of what it sold. After deletion they no longer carry your name — they are transactions belonging to a member who is nobody.
- The record of what you agreed to, and when. This is the studio's evidence that it had your permission to hold your data in the first place. It keeps the network address you agreed from, which is itself personal, and we would rather say so than leave you to find out.
- Attendance and door entries. Kept as counts, so the studio's figures for past months do not silently change.
How long it takes
A person at the studio carries this out. Nothing is deleted by a timer, which means it is not instant — and it also means you can change your mind right up until it happens. Your account keeps working until then.
You can withdraw the request from the same screen in the app. Once the deletion has been carried out, it cannot be undone and the account cannot be recovered — you would have to join again as a new member.
If we say no
Occasionally we cannot delete an account straight away — an unpaid balance, or a dispute that is still open. If that happens we will tell you why, in writing, in the app. You can ask again once the reason has gone.
Questions
Write to , or speak to anybody at the front desk.